TIK Region
Region Territorial Information Complex — a unified social protection system
Initiated and led development of a regional social protection system on the bean Explorer platform. It consolidated fragmented district databases into a shared information environment, from citizen reception and social records to benefit calculations, interagency exchange and analytical reporting. Deployed in four regions and used by more than 1,500 professional users, the project involved a team of about 50 people. My responsibilities covered product development, government customer relationships, contract work and delivery management.
- Participation started
- 2007
- Company
- Development Group LLC
- Positions in the project
- Business Analyst · Development Director
Roles and achievements
| Responsibilities | My contribution | Results and metrics |
|---|---|---|
Business Development Director
|
Proposed a new application area for bean Explorer, the platform developed by the owners of Development Group. Organised outreach to regional ministries, negotiations, presentations, round tables and visits to an operational deployment. Managed the company’s tender and contract work and maintained customer relationships. |
Established a separate product line with deployments in several regions and knowledge sharing between customers. Delivering urgent regulatory changes strengthened trust in the team and helped secure several contracts, additional funding and a larger scope of work for the following year. |
Product Owner
|
Defined the product concept and development priorities. Studied legislation and agency processes to distinguish shared requirements from regional specifics. Coordinated modules for citizen reception and electronic queues, social records, benefit calculations, a citizen portal displaying accrued benefits and appointment booking, reporting, statistical analysis and interagency exchange. |
Regional versions were built on a shared core, adapting modules to local processes. New federal requirements were implemented consistently across regions, while useful local solutions informed common product development. All listed functions were in production use. |
Business Analyst
|
Initially investigated processes and requirements personally and prepared specifications. Later delegated detailed analysis while retaining customer alignment and oversight. Organised examination of undocumented legacy Paradox data and agreement on cleansing and reconciliation rules. Used Microsoft Access for internal modelling and demonstration prototypes, not in the production system. |
Fragmented district records were consolidated into a single social record for each citizen. The team developed cleansing rules and matching and discrepancy tools to help social protection staff validate data. Data and calculations were reconciled against recipient registers, payment totals and, where necessary, paper files. Discrepancies led to source-data corrections, repeat imports and result checks before switching to the new system. Helped the customer establish and train its own support team and prepare engineers, system administrators and users to operate the system. |
Project Manager
|
Led delivery through the team lead and heads of analysis, technical operations, implementation and support. Planned tasks, capacity, schedules and budgets with them, allocating shared development costs across regions and estimating rollout and training separately. Organised temporary working groups connecting the customer, analyst, developer, tester and implementation specialists. |
Established an end-to-end process from task agreement to customer verification. Migration proceeded by benefit type, with the old and new systems running in parallel for approximately three to six months. Under a strict deadline and limited funding, reallocating resources and internal budgets enabled timely delivery of new regulatory requirements. |
Systems Analyst
|
Contributed to selected requirements for SMEV and ESIA integrations, distributed access, personal data protection and increased load. Aligned product needs with platform capabilities. The technical director and specialist team owned architecture and its development. The team used Java and Oracle for production development. |
Implemented ESIA sign-in for system staff and citizens. Implemented interagency exchange and staff access confirmation for a citizen’s case file using a code sent to the citizen’s phone. |
Competencies and skills
Tools and technologies
Project publications
Project testimonials
I worked closely with Yuriy Tomaev on the development and implementation of the Citizen Social Passport system — TIK Region — in the Novosibirsk Region.
Yuriy established effective working relationships across the ministry’s departments and contributed to technical and contractual documentation, as well as materials for public procurement tenders. He worked personally with district offices, helping staff adopt the new system and manage the transition. His involvement helped us complete the implementation in a very short time.
Yuriy brings people together around a shared goal, has excellent organisational skills and always keeps his word. I recommend him as a reliable leader who can take complex projects forward and turn commitments into results.