TIK Region
Defined the product concept and development priorities. Studied legislation and agency processes to distinguish shared requirements from regional specifics. Coordinated modules for citizen reception and electronic queues, social records, benefit calculations, a citizen portal displaying accrued benefits and appointment booking, reporting, statistical analysis and interagency exchange.
View project →Functions
- Product vision
- Roadmap and backlog management
- Requirements and regulatory analysis
- Stakeholder alignment
- Acceptance and iterative delivery
Results
- Regional versions were built on a shared core, adapting modules to local processes. New federal requirements were implemented consistently across regions, while useful local solutions informed common product development. All listed functions were in production use.

