e-City
A SaaS platform for municipal service automation
Initiated a separate municipal SaaS product based on TIK Region experience and requests from local administrations. e-City enabled data exchange with regional systems and automated municipal services: social support, citizen requests, appointment booking, guardianship, children’s holiday programmes and kindergarten enrolment. The service model let municipalities subscribe to the functions they needed without their own server infrastructure, at a cost affordable within local budgets. By the end of my work, approximately 20 municipalities used the system. All listed modules had been developed; some were operational and others were being rolled out.
- Participation started
- 2008
- Company
- Development Group LLC
- Positions in the project
- Development Director
Roles and achievements
| Responsibilities | My contribution | Results and metrics |
|---|---|---|
Product Owner
|
Helped define the e-City concept and development plans. Agreed its evolution from a data exchange gateway with regional authorities into a suite of municipal services. Oversaw the initiative alongside other social-sector products. |
Developed modules for citizen social records and social accounts, request handling, electronic queues, targeted assistance, service eligibility and payment preparation. Created solutions for guardianship, children’s holiday programmes and kindergarten enrolment. The housing initiative later became the separate My Home product. |
Business Development Director
|
Identified municipal customer needs during regional system deployments. Organised negotiations with senior officials, preliminary agreements and contract signing. Helped shape the service subscription model and agree plans and budgets. |
The municipal initiative became a separate SaaS product. Customers could subscribe to individual services without deploying their own servers. Contracts were secured for further expansion. |
Project Manager
|
Monitored agreed schedules, results and implementation progress. Visited customers, supported launches and resolved issues requiring senior-level coordination or resource reallocation. My role focused on delivery oversight and removing bottlenecks. |
By the end of my involvement, e-City was used in approximately 20 municipalities. All listed modules had been developed: some were operational and others were being rolled out. As capacity needs grew, hosting moved from the company’s own servers to a partner data centre. |
Competencies and skills
Tools and technologies
Project publications
Project testimonials
The "E-City" project has integrated seamlessly into the city's development program and the municipality's incorporation into the region's unified information environment.
It is gratifying to note that the development team—under the direct leadership of Yu. Tomaev—consistently operated at the intersection of technology and municipal governance. The project was distinguished by a thorough analysis of both the region's IT infrastructure and local business processes, the ability to formulate sound development plans, and the successful introduction of a unified information environment concept into municipal operations.
In this instance, the city administration and the development team understood each other perfectly and worked in close coordination.
I have known Yuri since the development of the E-city project.
I know him to be a successful manager and organizer.
When the need arose, I brought him on board to help bring the first release of our project to its production-ready version.
I would like to highlight his accuracy in estimating timelines—the actual timeframes matched his projections exactly.
I also want to note his ability to manage communication across the board—engaging effectively with the owner, senior management, business units, external partners, and the development team. Thanks to him, many tasks were completed almost seamlessly and within a very tight timeframe.